Internal IT teams
Give your staff a direct way to ask for help. Flare brings their request, diagnostic clues, and optional screenshots into your support workflow, ready for your IT team to investigate.
IT support button for Windows & Mac
When IT hits
the fan.
Frozen screen? Can’t print? Whatever just derailed your day, send up a Flare.
Flare is a desktop help desk app that turns “I need IT” into a ticket with useful evidence. Send the request, optional screenshots, and diagnostic clues into Halo—so internal IT teams and MSPs can get straight to the problem.
THE DISTRESS SIGNALSmall form. Big head start.
flare.
When IT hits the fan.
Your email
alex@example.com
What’s going on?
Computer issues
A few details
Outlook freezes when I open an attachment.
Send up a flare
“It stopped working.”
Enough to ask for help. Flare adds the clues.FOR THE PEOPLE BEHIND IT SUPPORT
Your staff. Your clients.
Your support, one button away.
MSPs & support companies
Give users across your client companies an easy way to submit tickets. Bring requester details and device diagnostics together, and manage connected computers and delivery through Relay.
HELP DESK TICKET SUBMISSION
You know something’s wrong.
That’s enough to start.
“It froze when I clicked that.” Perfect. Tell Flare what you saw; let the report fill in what was happening underneath.
Raise the signal.
Press F9 on Windows to open Flare. On Mac, use Control–Option–F or the menu bar. Help is a shortcut away.
Windows F9Mac ⌃ ⌥ F
Say it your way.
Register with your work email, pick the issue, and describe what happened. Your Halo contact identifies you; there’s no name to retype.
“Outlook freezes when I open an attachment.”
Choose what comes along.
Review the captured screens, remove images you don’t want to include, or leave screenshots and recent activity out altogether.
Need access or a service? Send a request without diagnostics.
ONE APP. TWO WAYS TO ASK.
Something broken?
Something needed?
Flare knows the difference. A problem gets evidence. A service request gets the details you write. Both reach your IT team through Halo.
“My work just stopped.”
Choose an issue and add a few details. Flare collects computer diagnostics; screenshots and recent activity are yours to include or leave out.
“I need a hand with this.”
Choose Request a service for access, setup, or other help. It sends your request without screenshots, recent activity, or a diagnostic report.
A ticket number. A clear next step.
Once Halo confirms the ticket, Flare shows its number. Open the ticket, add optional Impact and Urgency, or provide a mobile number so support can reach you.
Native Windows and Mac apps.Windows installers for x64 and ARM64. Mac for Apple Silicon on macOS 14 or later.
AFTER THE FLARE
Flare sent.
Help IT size it up.
The ticket is already on its way. A couple of optional details help your support team understand the disruption and get back to the right person.
How many people? How pressing?
Choose Impact and Urgency after sending. The choices come from your Halo setup and update the ticket, giving IT more context for triage.
A callback number, where IT needs it.
Add a mobile number to update your Halo contact’s Work Mobile Number and preferred contact method. Support has a way to reach you without asking for your number again.
Your ticket. Your next step.
View the flare, open the Halo ticket, or email support with its reference. These follow-up details are optional; Done closes the app while valid updates run in the background.
THE TRAIL BEHIND THE TICKET
Less detective work.
More evidence to work with.
An app hung. A driver changed. A restart is waiting. Flare puts those clues beside the request, with resource usage, network checks, and operating-system details ready to inspect. Windows and Mac collect the checks available on their platform.
THE MOMENT IT STALLED
A frozen app, caught in the act.
In this example, Outlook is not responding while other apps still work. The report flags that window and records its resource usage, giving IT a specific app to investigate.
A useful first question: is the trouble inside Outlook, or across the whole PC?
THE EVENTS BEFORE IT
Rewind the trouble.
An Office update, a dock connection, then an Outlook hang. The timeline puts recorded changes in order so support has somewhere concrete to begin.
These are leads to investigate. Their timing does not prove what caused the hang.
THE BIGGER PICTURE
Take the PC’s pulse.
CPU at 24%. Memory at 62%. More than two days since the last boot. A quick resource and device overview helps IT put the app’s problem in context.
A snapshot of this moment, ready before the first troubleshooting conversation.
IT SUPPORT FOR EMPLOYEES
Your company.
Your staff. Your IT team.
Give staff a quick way to report a problem or request a service. Flare gathers useful diagnostic evidence and delivers it with the request, so your IT team can start troubleshooting with more than a ticket description.
Your staffFlare RelayHalo ticket
Straight to your help desk.
Route staff incidents and service requests into Halo with the ticket types and categories your team uses. Halo credentials stay in Relay.
Keep the evidence with the ticket.
Diagnostic flares arrive as a private HTML report in Halo, with included screenshots embedded. Service requests arrive as ticket notes.
Less back-and-forth. More to work with.
See the affected computer, app state, recent changes, and the screenshots staff choose to include. Start with useful clues before asking them to retrace the problem. Optional Impact and Urgency help your team assess the disruption.
DELIVERY RECEIPTS
Know the request arrived.
See each request’s delivery status and Halo ticket reference. Retry failed delivery from Relay; after confirmed delivery, the diagnostic content is removed and the receipt remains.
Install once. Connect to your team.
Roll Flare out to staff computers through your RMM or MDM using the installers and deployment commands in Relay. F9 opens it on Windows; Control–Option–F or the menu bar opens it on Mac.
DESKTOP SUPPORT APP FOR MSPS
The right user. The right device.
A better ticket.
Make asking for help easy across your client companies. Flare connects the requester, their computer, and the problem details—giving your help desk a clearer starting point with every ticket.
Sign up for FlareKeep the person and computer connected.
Identify the requester through their Halo contact and bring computer details into the ticket. Your technicians can see who needs help and which device they’re working on.
Make submitting a ticket the easy part.
Users press F9 on Windows or open Flare on Mac, describe what happened, and send. Incidents bring diagnostic evidence; service requests send the details they need help with.
Give technicians a head start.
Deliver diagnostics and optional screenshots with the request. Configure ticket types and categories, track delivery, and retry failed submissions from Relay. Users can also add Impact, Urgency, and a callback number after sending.
CONNECTED COMPUTERS
Your client fleet, in view.
See connected computer names, app versions, and check-ins across your installations. Manage installation licenses and keep track of the devices using Flare from the same Relay workspace.
Catch missing workstations. If a device isn’t found in Halo, Relay can create an internal alert ticket so your team can investigate and address the missing workstation. Enable missing-device alerts in Relay.
A FAMILIAR WAY TO REACH YOU
Your help desk, close at hand.
Put your MSP’s name, logo, and support contacts in front of users when they need help. Flare keeps your service visible on their desktop, with white-labelling and optional client profiles to fit your support offering.
ROLL IT OUT YOUR WAY
One support offering. A place on every client desktop.
Deploy Windows and Mac installers through your RMM or MDM using your company installation key. Connect client computers, check their app versions and check-ins in Relay, and manage installation licenses as your rollout grows.
Your ticket system belongs here, too.
Halo delivery is built in. If your support company uses another ticket system, reach out for a no-cost integration request.
Request a no-cost integration ↗YOUR SIGNAL. YOUR SAY.
Send the clues.
Keep the choice.
Give screenshots a once-over.
See the captured screens and remove individual images. Skip screenshots and recent activity with a single checkbox.
A short rewind.
Capture follows the platform: Windows includes selected recent screen states and activity; Mac captures a screen when you open the request and a short app-switch history. Flare doesn’t record what you type.
There when the day goes sideways.
Native apps keep help close without another browser tab. Press F9 on Windows, or open Flare from the Mac menu bar or Control–Option–F.
A BETTER START FOR YOUR HELP DESK
Start with 20.
See what a better ticket can do.
Put Flare on 20 computers for free. Give staff a simpler way to ask for help, and give IT the clues to get started. When you’re ready to reach more desks, the price grows with your device count.
YOUR FIRST 20 DEVICES
20 free licenses.
$0/month
A practical place to start: your own staff, a client team, or the people who need an easier way to reach your help desk.
- Support requests from Windows and Mac
- Diagnostic clues and optional screenshots
- Ticket delivery through Flare Relay
MORE DESKS. SAME SIMPLE WAY TO ASK.
Room to grow.
$29/month minimum
Supporting more than 20 devices? Paid pricing starts at $29 per month for the first 100. Beyond that, each band adds only the devices within it.
| Device band | Monthly charge |
|---|---|
| First 100 | $29 minimum |
| 101–250 | $0.24 each |
| 251–500 | $0.20 each |
| 501–1,000 | $0.16 each |
| 1,001+ | $0.12 each |
Up to 20 devices is free. The $29 monthly minimum applies from 21 through 100 devices. Above 100, rates apply progressively.
What does that look like for your fleet?
1,000 devices$195/month2,000 devices$315/month5,000 devices$675/month
A FEW USEFUL ANSWERS
Before you
send a Flare.
Is Flare available today?
Yes. Flare is available for Windows and Mac. Sign up for 20 free licenses, connect Halo in Relay, and deploy Flare to the computers you support. See pricing when you’re ready to add more devices.
What is an IT support button?
An IT support button gives employees a quick way to contact their help desk from their computer. Flare is a software support button: press F9 on Windows, or use Control–Option–F or the menu bar on Mac. Describe the problem and submit a Halo ticket with diagnostic evidence and the screenshots you choose to include.
Is Flare a help desk system or a ticket submission app?
Flare is a desktop ticket submission app that works with your help desk. Relay delivers requests into Halo, where your team manages the tickets. Flare adds device diagnostics, optional screenshots, requester details, and delivery confirmation to that workflow.
What does the report include?
Diagnostic flares can include device details, resource and process snapshots, network checks, printer and peripheral information, security state, recent changes, and optional screenshots and activity. Checks vary between Windows and Mac; unavailable checks are identified. Service requests omit diagnostics, screenshots, and activity.
Will it work with our existing IT tools?
Flare Relay delivers tickets and reports to Halo. It matches the requester through their Halo contact and lets you configure ticket routing. Installers and deployment commands support rollout through tools such as NinjaOne or your RMM/MDM. If you use another ticket system, contact us for a no-cost integration request.
Can we use our own branding?
Yes. MSPs and support companies can white-label Flare with their own logo, app icon, and support contacts, and manage separate branding profiles across multiple client companies.
Do we need a physical button?
No. F9 opens Flare on Windows. On Mac, use Control–Option–F or the menu bar. Prefer a button on your desk? A programmable USB button can send the same shortcut to open Flare. You still review and send the request in the app.
BUILT BY XCEEDIT
Let’s talk Flare.
Have a question, an integration request, or something you’d like Flare to do? Send the team a message. If you use another ticket system, you can request an integration at no cost.
Ready to get started? Create your account.